Recent TriStar Consulting Projects

Managing to Meet Employee Expectations

Understand the expectations that employees had for their employment relationship in a Fortune 500 manufacturing company.

1. Learn satisfaction levels for those expectations and track versus the dynamics of the environment.
2. Learn satisfaction levels for those expectations and track versus the dynamics of the environment.
3. Create a set of changes intended to manage employee expectations.

Assess Customer Satisfaction

1. Understand the expectations of internal and/or external customers through focus groups, personal interviews, complaint analysis or phone interviews.
2. Develop a set of survey items and the appropriate format for survey administration.
3. Administer the survey and report results.
4. Create a list of action items that will create needed change in the organizations so that customer needs will be met.

Vision Statement Awareness & Understanding

1. Assess the understanding of a Vision Statement created for a corporation.
2. Assess the degree to which employees find consistency between the corporate Vision Statement and their job responsibilities.
3. Identify the parts of the organization with the biggest gaps in understanding of the implications of the Corporate Vision.